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Configuration Management Posted by: blokdijk Video duration: 200 seconds The process of identifying and defining the Configuration Items in a system, recording and reporting the status of Configuration Items and Requests For Change, and verifying the completeness and correctness of Configuration Items. Related: cmdb, configuration, information, infrastructure, itil, itsmf, library, management, service, technology

	The Art of Service interview Posted by: blokdijk Video duration: 228 seconds The Art of Service interview Related: art, interview, of, service, the

	Service Catalog Posted by: blokdijk Video duration: 160 seconds The process of identifying and defining the services provided by an IT Organization. The Service Catalog is the cornerstone of a well planned ITIL implemetation Related: catalog, itil, itsm, level, management, service, sla

	Forrest & Bubba: Process & Functions Posted by: blokdijk Video duration: 132 seconds It turns out that the shrimpin' business isn't the only business Bubba was into! Related: availability, bubba, chagne, continuity, gump, incident, itil, itsm, itsmf, magagement, parody, problem, release, security, service

ITIL Ronco Advertisement Parody Posted by: blokdijk Video duration: 119 seconds In the 70's and 80's you couldn't swing a cat without hitting a Ronco ad on American Television. (The Clapper, The Pocket Fisherman, Mr. Microphone) This video is an ode to advertising days gone by as well as yet another quick introduction into what ITIL can do for your organization. Loosely based on the Ronco Battery Checker Ad which you can find here on Youtube as well as ifilm. Enjoy!! Related: advertisement, desk, framework, incident, infrastructure, it, itil, itsm, library, management, process, ronco, service, servicedesk

	ITIL Apollo 13 Simulation Posted by: blokdijk Video duration: 128 seconds ITIL Apollo 13 Simulation Related: 13, apollo, itil, simulation